Shipping policy

 

Our preferred delivery provider to ship orders is Fastway (Aramex).

NOTE: Fastway Couriers Australia is currently undergoing a rebrand to Aramex Australia.

We also ship via Australia Post and Couriers Please, except the frozen food orders.

PLEASE NOTE: Couriers do not deliver to PO Box location.
For PO Box delivery please choose Australia Post as the delivery option.

Collect from Springwood, QLD

When your order is ready you will receive a notification by Email and/or SMS. Please contact us as soon as possible to arrange a suitable time for collection. All orders are placed in the queue they have been received in regardless of the delivery option.

Local Delivery 

Daisy Hill, Springwood, Chatswoods Hills, Slacks Creek, Priestdale, QLD $10

 
 
Brisbane
  • Couriers  or Australia POST from $7.90 *
  • Frozen Food delivery by Pet Usuals from $10*. We deliver weekly Monday, Wednesday, Friday
  • Frozen Food Delivery Zones:
*The final cost is calculated automatically by the shopping cart depending on zone area for your your delivery address in Brisbane area and it may change from time to time.

Australia wide(except some restricted areas, rural areas where additional delivery charge may apply*)

  • Australia Post (maximum parcel weight is 22kg) as per AU Post current pricing or as directed
  • Couriers (maximum parcel weight is 25kg) from $10**

**The final cost is calculated automatically by the shopping cart depending on combination of the weight / volume of your order and your delivery address location. This is a base rate. Some areas also may not be covered by couriers and covered by Australia Post only. In an unlikely event of any additional charges uncured from Australia POST or Couriers user must pay.

We do not to ship outside Australia.

 

Delivery time frame

All orders are dispatched and delivered during normal business hours from Monday to Friday.
Most orders are dispatched within 24 hours when the item is in stock and the order received during the normal business hours.
 
Australia Post :
  • delivery as per normal AU Post schedule (please visit AU Post website for details)

Aramex and Couriers Please (the information below supplied by couriers as a guidance only and may be affected by the factors beyond our courier company control):

  • Brisbane metro 1-2 business days
  • Sydney metro, Canberra metro: 2-3 business days
  • Melbourne metro, Cairns metro: 3-4 business days
  • Adelaide metro: 4-8 business days
  • Regional areas: 5-10 business days (min)
You can check the status of you order online. You can also call us or email us.
Please have your order number ready.
 
You can provide any additional information with the comments to the order (for e.g. "Leave at the door if no one at home..").

PLEASE NOTE: We reserve the right to change the delivery provider, delivery prices, and quote estimations at any time without notice or any obligations to you.