Pet Usuals F.A.Q. - Frequently Asked Questions

Q. DO YOU DELIVER PET FOOD AUSTRALIA NATIONWIDE?

A. Yes we deliver pet food Australia nationwide. Except for the frozen food orders.

Q. DO YOU DELIVER RAW FROZEN PET FOOD AUSTRALIA NATIONWIDE?

A. Frozen food, can be delivered only to Brisbane area.

Q. DO YOU SHIP ORDERS WORLDWIDE?

A. No. We ship all orders in Australia only.

Q. DO YOU HAVE A PHYSICAL SHOP WHERE CAN I PICKUP MY ORDER?

A. Yes. Once you placed your order. You can collect or pickup your order at our shop collection point in Springwood, QLD when it is ready. See the contacts section please.

Once you have received an email and/or Text Message (we recommend to provide mobile number during the registration) from us confirming that your order is ready you can then call us on (07) 3388 8294 to arrange the collection times suitable.

Q. CAN I "COLLECT IN YOUR STORE" ?

A. Yes.

Q. I HAVE SELECTED BPAY OPTION TO PAY FOR THE ORDER. HOW DO I PAY?

A. Here the description of how to pay, please follow these steps: click here to view the instruction from bpay.com.a

Q. I JUST PLACED AN ORDER - HOW DO I CHECK THE STATUS ON THE PROGRESS?

A. You will receive an email (and a text message) when your order gets dispatched.

Q. WILL BE THE DELIVERY PRICE SHOWN IN THE SHOPPING CART WHEN I PLACE MY ORDER?

A. Before you proceed to payment you will see the summary of your order. There is no hidden fees or surcharge

Q. I HAVE PURCHASED AND COLLECTED PRODUCTS FROM YOU IN YOUR PHYSICAL SHOP AND I HAVE A RECEIPT, HOW CAN I QUICKLY FIND THE SAME PRODUCTS ON YOUR WEBSITE TO ORDER ONLINE?

A. When you have Pet Usuals © receipt on hands, IN ORDER TO FIND THE PRODUCTS ON THE WEBSITE LOOK AT THE LEFT HAND SIDE OF THE EACH ITEM SHOWN ON THE RECEIPT FOR THE PRODUCT CODE. Then simply search by this code number on our website for the product required.

Q. DO YOU ACCEPT PAYPAL?

A. Yes, we do accept PayPal.